TERMS OF SERVICE

Terms of Service

Last Updated: September 22, 2026

Welcome to Ornestoa.

These Terms of Service govern your access to and use of ornestoa.com, including purchases made through our online store.

Ornestoa is operated by Shenzhen Huihonglongjia Trading Co., Ltd.

By accessing the website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and the other policies published on ornestoa.com, subject to mandatory rights available under applicable law.

1. Use of Our Online Store

You may use ornestoa.com only for lawful purposes.

You may not use our website, products, content, or services for fraudulent, unlawful, abusive, or unauthorized activities.

2. Intellectual Property

Unless otherwise stated, Ornestoa branding, logos, photographs, product descriptions, graphics, website layouts, floral styling concepts, written content, and other original materials belong to Ornestoa, Shenzhen Huihonglongjia Trading Co., Ltd., or the applicable rights holder.

You may not reproduce, commercially distribute, republish, impersonate, or otherwise exploit protected content without appropriate authorization.

3. Product Information

We make reasonable efforts to display our artificial flower arrangements accurately.

However, actual products may vary slightly in:

Flower positioning
Petal shape
Color tone
Leaf placement
Arrangement fullness
Stem positioning
Texture
Decorative details
Dimensions

Differences may result from photography, lighting, screen settings, production batches, packaging, shipping, or manufacturing tolerances.

Minor variations do not necessarily constitute a defect.

4. Artificial Flower Characteristics

Unless expressly stated otherwise, products sold as artificial or faux floral products are not fresh or living flowers.

Certain products may require gentle reshaping after delivery due to packaging and transportation.

5. Product Dimensions

Measurements shown on product pages are approximate unless otherwise stated.

Dimensions may vary slightly depending on how stems, petals, foliage, and decorative elements are positioned.

6. Pricing & Availability

Prices, promotions, product variants, and inventory may change before an order has been accepted.

We reserve the right to correct errors relating to:

Product descriptions
Prices
Promotional offers
Product availability
Dimensions
Images
Website information

If a material error affects an order, we may contact you, cancel an affected item, or provide another appropriate solution.

7. Orders

Submitting an order does not guarantee final acceptance.

We may refuse, limit, or cancel an order where reasonably necessary because of:

Inventory errors
Pricing errors
Payment authorization problems
Suspected fraud
Delivery restrictions
Technical issues
Incorrect product information
Legal or regulatory requirements

If we cancel a paid order, the applicable payment will normally be refunded through the original payment method.

8. Payment

Available payment methods will be displayed during checkout.

Payments may be handled by independent third-party payment providers subject to their own security procedures, terms, and privacy practices.

9. Promotions

Promotional offers and discount codes may be subject to conditions such as:

Expiration dates
Minimum purchase requirements
Product exclusions
Geographic limitations
Limited inventory
Usage limits

Unless stated otherwise, promotional offers may not be combined.

10. Product Use & Care

Customers are responsible for using artificial floral products appropriately.

To the extent permitted by law, Ornestoa is not responsible for deterioration or damage resulting from:

Improper storage
Excessive bending
Cutting or modification
Exposure to excessive moisture
Prolonged strong sunlight
Open flames
Excessive heat
Harsh cleaning products
Improper handling
Normal wear over time

Artificial flowers and decorative arrangements should be kept away from open flames and other high-heat sources.

11. Returns & Refunds

Eligible returns and refunds are governed by our Refund Policy.

12. Shipping

Processing periods, delivery estimates, shipping charges, customs information, and delivery procedures are governed by our Shipping Policy.

13. Prohibited Conduct

You may not use our website to:

Conduct fraudulent transactions.
Attempt unauthorized system access.
Introduce malware or malicious code.
Interfere with website operation or security.
Provide intentionally false information.
Impersonate Ornestoa or another person.
Misuse Ornestoa intellectual property.
Perform prohibited automated scraping.
Violate applicable laws or regulations.

14. Customer Reviews & Submitted Content

Where our website allows customers to submit reviews, photographs, feedback, or other content, you may only submit material that you have the legal right to provide.

You must not submit fraudulent, misleading, unlawful, abusive, defamatory, or infringing content.

15. Third-Party Services

Our website may rely on third-party payment providers, logistics companies, analytics tools, marketing platforms, social networks, hosting providers, and other technology services.

Those providers may operate under their own terms and privacy policies.

16. Website Availability

We aim to maintain reliable access to ornestoa.com but cannot guarantee uninterrupted or error-free operation.

The website may occasionally become unavailable because of maintenance, security issues, technical problems, upgrades, service-provider interruptions, or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Ornestoa and Shenzhen Huihonglongjia Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or similar damages where liability may legally be excluded or limited.

Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded under applicable consumer-protection law.

18. Privacy

Our collection and processing of personal information are described in our Privacy Notice and Your Privacy Choices page.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by applicable law.

20. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, services, business operations, or legal obligations.

The current version will be published on ornestoa.com.

21. Governing Law

These Terms are governed by applicable laws of the People's Republic of China, without limiting mandatory consumer-protection rights that may apply to customers under the laws of their country or region of residence.

Where appropriate, customers and Ornestoa are encouraged to first attempt to resolve concerns through good-faith communication.

Contact Us

Email: service@ornestoa.com

Ornestoa and ornestoa.com are operated by Shenzhen Huihonglongjia Trading Co., Ltd.

Ornestoa — Lasting flowers for meaningful spaces.

Your cart is empty

Cart • 0 items