FAQ
Frequently Asked Questions
At Ornestoa, we believe flowers should bring warmth, beauty, and personality into everyday spaces without requiring constant care.
Our realistic artificial flower bouquets are selected to offer a lasting decorative alternative for homes, celebrations, gifts, offices, dining spaces, and special occasions.
Below are answers to some of the most frequently asked questions about Ornestoa products and services.
Products & Materials
Q: What are Ornestoa flower bouquets made from?
A: Materials vary depending on the individual bouquet and design. Our artificial flowers may include textile or polyester petals, synthetic foliage, plastic components, decorative wire, wrapped stems, foam components, and other floral-decoration materials.
Please refer to the individual product page for available product-specific information.
Q: Are Ornestoa bouquets made from real flowers?
A: Unless a product page specifically states otherwise, Ornestoa bouquets are artificial decorative flowers designed to recreate the visual character of natural floral arrangements.
They do not require watering and are intended to provide a longer-lasting decorative appearance than fresh-cut flowers.
Q: Will my bouquet look exactly like the product photos?
A: We make reasonable efforts to represent our products accurately.
Because artificial flower arrangements contain multiple individual stems, leaves, petals, and decorative elements, slight variations in shape, positioning, color tone, fullness, and arrangement may occur.
Lighting conditions, photography, screen settings, manufacturing batches, packaging, and transportation may also cause minor visual differences.
These small variations do not necessarily indicate a product defect.
Shape & Arrangement
Q: Why does my bouquet look slightly compressed when I open the package?
A: Artificial flowers may become slightly compressed during packing and transportation.
This is generally normal. After unpacking, gently separate and reshape the petals, leaves, and stems by hand.
Allowing the bouquet to rest after unpacking can also help it regain a fuller appearance.
Q: Can I rearrange the flowers?
A: Many Ornestoa bouquets are designed to allow gentle shaping and styling.
Depending on the product, stems may contain flexible internal supports that allow minor adjustments.
Please avoid excessive bending, pulling, twisting, or repeated force, as this may damage the stems or decorative components.
Q: Can I cut the stems?
A: Some artificial flower stems may be shortened using suitable tools, but construction differs between products.
Cutting or permanently modifying a product may affect return eligibility. Please confirm that you wish to keep the product before making irreversible modifications.
Care & Cleaning
Q: How should I care for my artificial flowers?
A: To help maintain their appearance, keep the bouquet in a clean and dry environment and gently remove dust when necessary.
A soft dry cloth, soft brush, or gentle air cleaning may be suitable depending on the product.
Avoid harsh cleaning products, bleach, excessive moisture, and aggressive scrubbing.
Q: Can I wash artificial flowers with water?
A: We do not recommend soaking artificial floral arrangements unless the product instructions specifically state that the materials are washable.
Water may affect adhesives, coatings, fabrics, wire components, color finishes, or decorative elements.
Q: Will the flowers fade?
A: Prolonged exposure to strong direct sunlight, high temperatures, humidity, or harsh environmental conditions may gradually affect the color and appearance of artificial flowers.
For longer-lasting appearance, indoor or sheltered decorative use is generally recommended unless the product page states that an item is designed for outdoor use.
Orders & Shipping
Q: How long does it take to process my order?
A: Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from shipping time.
Q: How long does delivery take?
A: For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on destination, carrier operations, customs processing, and local delivery conditions.
Q: How do I track my order?
A: Once your order has been dispatched, available tracking information will be sent to the email address associated with your purchase.
Tracking information may take some time to update after the carrier receives your package.
Returns & Damaged Products
Q: Can I return my bouquet?
A: Eligible merchandise may be returned within 30 days after delivery, provided it remains unused, unaltered, undamaged, and in its original condition and packaging.
Q: What if my bouquet arrives damaged or incorrect?
A: Please contact service@ornestoa.com within 48 hours after delivery.
Include your order number, a description of the problem, and clear photographs of the bouquet and packaging.
Still Have Questions?
Email: service@ornestoa.com
Website: ornestoa.com
Ornestoa — Flowers that stay beautifully yours.