CONTACT US

We Are Here to Help

At Ornestoa, thoughtful customer service is an important part of your shopping experience.

Whether you have a question about an order, need help choosing a bouquet, would like more information about a product, need assistance with a return, or want to discuss a collaboration, our customer care team is here to assist.

How to Reach Us

For orders, product information, shipping questions, returns, collaborations, or general inquiries:

Email: service@ornestoa.com
Website: ornestoa.com

Our customer care team aims to respond within 24 hours on business days.

Response times may occasionally be longer during weekends, public holidays, promotional periods, or unusually busy seasons.

Order Tracking

Once your order has been dispatched, available tracking information will be sent to the email address associated with your purchase.

Returns & Refunds

Eligible return requests may be submitted within 30 days after delivery.

Please contact us before sending merchandise back so that our customer care team can review the request and provide the correct return instructions.

Damaged or Incorrect Orders

If your bouquet arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours after delivery.

Please provide your order number and clear photographs of both the merchandise and packaging.

Product Assistance

If you have questions regarding dimensions, materials, colors, flower varieties, arrangement, stem shaping, care, or decorative use, please contact our customer care team.

Ornestoa — Thoughtful flowers, thoughtful service.

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