PRIVACY NOTICE

Privacy Notice

Last Updated: September 22, 2026

This Privacy Notice explains how Ornestoa, operated by Shenzhen Huihonglongjia Trading Co., Ltd., collects, uses, discloses, and otherwise processes personal information when you visit ornestoa.com, make a purchase, create an account, communicate with us, or otherwise interact with our services.

1. Information We Collect

Depending on your interactions with Ornestoa, we may collect:

Identity and Contact Information

This may include your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

This may include products ordered, transaction details, order history, delivery information, returns, refunds, and communications relating to purchases.

Payment Information

Payments may be processed through third-party payment providers.

We generally do not directly store complete payment-card numbers or card security codes on our own systems.

Account Information

Where customer account functionality is available, we may process account credentials, saved addresses, preferences, and other information associated with your account.

Device and Usage Information

This may include IP address, browser type, device information, operating system, referring pages, pages viewed, interactions, and similar technical information.

Shopping Activity

We may collect information about bouquets or products viewed, searches, cart activity, purchases, and other interactions with our online store.

Communications

When you contact customer service, submit feedback, or otherwise communicate with us, we may retain the contents of those communications.

2. How We Use Your Information

We may use personal information to:

  • Process and confirm orders.
  • Facilitate payment processing.
  • Arrange shipping and delivery.
  • Provide tracking information.
  • Process eligible returns and refunds.
  • Respond to customer inquiries.
  • Maintain customer accounts.
  • Detect and prevent fraud.
  • Maintain website and account security.
  • Improve our products and services.
  • Analyze website performance.
  • Improve product discovery and shopping experiences.
  • Personalize content where permitted.
  • Send marketing communications where permitted.
  • Fulfill legal, tax, accounting, regulatory, and compliance requirements.

3. How We Share Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business.

These may include payment processors, shipping and logistics companies, e-commerce platforms, website-hosting providers, analytics services, customer-support providers, communications providers, marketing services where legally permitted, and professional advisers.

We may also disclose information where required by applicable law, regulation, court order, governmental request, or other valid legal process.

We do not sell personal information for monetary consideration.

Certain privacy laws may classify some advertising or analytics activities as a “sale,” “sharing,” or targeted advertising even where no money is exchanged. Where applicable, eligible customers may exercise the options described in our Your Privacy Choices page.

The reference store likewise describes collection of identity, payment, and shopping information and its use for order fulfillment, communication, and website improvement.

4. Cookies and Similar Technologies

Ornestoa and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate website functions.
  • Maintain shopping carts.
  • Remember preferences.
  • Keep customer accounts functioning.
  • Analyze website traffic.
  • Understand shopping behavior.
  • Improve website security.
  • Detect fraud.
  • Support advertising or personalization where permitted.

You may be able to control certain cookies using your browser settings or privacy-preference tools provided through our website.

Disabling essential cookies may affect website functionality.

5. Marketing Communications

If you subscribe to Ornestoa marketing communications, we may send information regarding new bouquet collections, seasonal releases, floral inspiration, promotions, offers, and brand updates.

You may unsubscribe at any time by using the unsubscribe link included in our promotional emails.

Even after unsubscribing from marketing, you may continue to receive necessary transactional messages relating to orders, payments, delivery, returns, refunds, customer service, or account security.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice.

We may retain information where required or reasonably necessary for:

  • Completing transactions
  • Maintaining business records
  • Accounting and tax requirements
  • Fraud prevention
  • Customer support
  • Resolving disputes
  • Establishing or defending legal claims
  • Meeting regulatory obligations

7. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. International Data Processing

Ornestoa serves customers internationally.

Personal information may therefore be transferred, stored, or processed outside your country or region of residence.

Where required by applicable law, we take reasonable measures designed to protect personal information during international transfers.

9. Your Privacy Rights

Depending on applicable law and your location, you may have rights to:

  • Request access to eligible personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible information.
  • Restrict or object to certain processing.
  • Withdraw consent where applicable.
  • Request data portability where applicable.
  • Opt out of marketing communications.
  • Opt out of certain targeted advertising, sales, or sharing where applicable.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is intended for a general consumer audience.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Websites

Our website may link to services or websites operated independently by third parties.

Those third parties may have their own privacy practices and policies.

12. Updates to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our business, technology, services, or legal obligations.

The latest version will be published on ornestoa.com.

Privacy Contact

Email: service@ornestoa.com

Ornestoa is operated by:
Shenzhen Huihonglongjia Trading Co., Ltd.

Registered Address:
Room 407, Nanyuan Building, No. 56 Songling Road, Binjiang Community, Nanyuan Subdistrict, Futian District, Shenzhen, Guangdong Province, China

Website: ornestoa.com

Ornestoa — Your privacy matters.