SHIPPING POLICY
Shipping Policy
At Ornestoa, receiving your bouquet in good condition is an important part of the shopping experience.
Artificial flowers can contain delicate petals, leaves, stems, and decorative elements, so we work with logistics providers and use appropriate packaging methods to help protect merchandise during transportation.
1. Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from delivery time.
Orders placed during weekends, public holidays, promotional periods, or unusually busy seasons may require additional processing time.
The reference store currently publishes the same 1–3 business-day processing period.
2. Estimated Delivery
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch
International delivery periods vary depending on destination, shipping provider, customs processing, and local delivery conditions.
Delivery estimates are not guaranteed arrival dates.
The reference store currently states approximately 5–12 business days for standard U.S. delivery.
3. Shipping Rates
Free Standard Shipping
Eligible orders of US$49 or more qualify for free standard shipping where the offer is available.
Orders Below US$49
For orders below the free-shipping threshold, applicable shipping charges will be calculated or displayed during checkout according to destination and available shipping methods.
Any geographic exclusions or restrictions will be displayed at checkout where applicable.
The current reference store also uses a US$49 free-standard-shipping threshold.
4. Tracking Your Order
After your order has been dispatched, available tracking information will be sent to your email address.
Please allow some time for the carrier's tracking system to register and update your shipment.
5. International Orders, Duties & Taxes
International shipments may be subject to import duties, customs charges, local taxes, brokerage fees, inspections, or other charges imposed by the destination country.
Unless otherwise clearly stated during checkout, such charges may be the responsibility of the recipient.
Customs clearance may also cause delivery delays outside our direct control.
6. Shipping Address Accuracy
Please carefully review your delivery information before submitting an order.
Make sure the recipient name, street address, unit number, city, state or region, postal code, country, and contact information are correct.
After an order has been dispatched, we may not be able to change its delivery address.
Where permitted by law, additional costs caused by incorrect or incomplete shipping details may be the customer's responsibility.
7. Product Compression During Shipping
To reduce package size and protect flower arrangements during transportation, some bouquets may be carefully positioned or compressed within their packaging.
Minor compression of petals, leaves, and stems can normally be corrected by gently reshaping the arrangement after unpacking.
8. Multiple Packages
Orders containing multiple products may occasionally be divided into separate shipments.
If this happens, you may receive more than one tracking number and individual packages may arrive at different times.
9. Delayed Packages
Delivery delays may occur because of customs processing, severe weather, carrier disruptions, public holidays, transportation interruptions, unusually high parcel volumes, or inaccurate shipping information.
If your tracking information has not updated for an unusually long period, please contact service@ornestoa.com.
10. Lost Packages
If you believe your shipment may be lost, please contact our customer care team.
We will review available tracking information and, when appropriate, assist with an investigation through the carrier or logistics provider.
11. Damaged Deliveries
If your bouquet arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours after delivery.
Include your order number and clear photographs of the merchandise and packaging.
Shipping Support
Email: service@ornestoa.com
Ornestoa — Floral beauty delivered with care.